Terms and Conditions
Last Updated: 14th November 2024
Welcome to My Tale (mytale.uk). These Terms and Conditions ("Terms") govern your access to and use of the services provided by My Tale ("we," "us," "our") on this website. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website and services.
1. Service Overview
My Tale specialises in recording personal life stories and transforming them into family treasures, including polished audio files and written formats such as books. We work with families to help capture memories for posterity.
2. Eligibility
You must be at least 18 years old or have legal parental/guardian consent to use our services. By accessing or using our website, you confirm that you meet these eligibility requirements.
3. User Responsibilities
When using our services, you agree to:
Provide accurate and complete information about yourself or the individual whose story is being recorded.
Ensure any materials (such as photographs or documents) you submit for the creation of your story are owned by you or you have obtained proper permissions to use them.
Respect the privacy of others by not submitting any third-party information without consent.
4. Intellectual Property
All content created by My Tale, including but not limited to audio recordings, transcriptions, and other materials, is the intellectual property of My Tale. Upon completion and payment, we grant you a personal, non-exclusive, and non-transferable license to use, share, and distribute the content as you wish.
5. Payment Terms
Currently, payments are processed through invoicing after a quote is provided. The quote will include details of the service and pricing based on your specific needs. Payments must be completed in accordance with the invoicing terms provided.
In the future, we may add online payment options for convenience. Any changes will be updated in these Terms.
6. Cancellations and Refunds
Should you wish to cancel your order after work has begun, please contact us immediately. Refunds will be granted at our discretion based on the progress of the project and any costs already incurred. No refunds will be issued after the final product has been delivered.
7. Privacy and Confidentiality
Your privacy is paramount. We are committed to handling personal information responsibly and in accordance with data protection laws. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
8. Third-Party Services
Our website may contain links to third-party websites or services. My Tale is not responsible for the content or practices of these third-party websites. Accessing these services is at your own discretion and risk.
9. Liability Limitations
To the fullest extent permitted by law, My Tale and its affiliates are not liable for any direct, indirect, incidental, or consequential damages that may arise from using our services or any content provided. We strive for quality and accuracy, but we cannot guarantee the error-free operation of our services or the accuracy of all content.
10. Modification of Terms
My Tale reserves the right to modify or update these Terms at any time. When we do, we will update the date at the top of this page. Continued use of our services after changes to the Terms constitutes your acceptance of those changes.
11. Governing Law
These Terms and your use of My Tale services are governed by the laws of the United Kingdom. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
12. Contact Us
If you have any questions about these Terms, please reach out to us:
My Tale
Website: mytale.uk
Email: hello@mytale.uk
These Terms and Conditions form a legally binding agreement between you and My Tale. By using our website and services, you acknowledge and agree to these Terms. Thank you for choosing My Tale to help preserve your family stories.